Provision of Service

To provide the executive with a professional Chauffeur, Executive Car Service by the terms as laid down and to always demonstrate a totally flexible approach to business of all nature.

  1. General
  2. Carriage of Passengers
  3. Sub-Contractors
  4. Billing & Cancellations
  5. Transfers & Waiting Times
  6. Additional Information & Liability
  7. App & Online Booking Usage
  1. General is operated by Reliance Worldwide Logistic Solutions Ltd. United Kingdom Company Number 7623141 (‘us’) which is the Data Controller for the purposes of the Data Protection Act You may contact us at the following address:

HYRYDE C/O Reliance Worldwide Logistic Solutions Ltd, Unit 14 Easter Industrial Estate, Ferry Lane, Rainham RM13 9BP

HYRYDE enables its USERS to book travel services through its online platform, 3rd party platforms partnered with HYRYDE, and mobile devices. HYRYDE’s terms and conditions are in total agreement between USERS, Partners (affiliates) and HYRYDE.

  1. Carriage of Passengers

The following terms and conditions shall also apply where the Carrier is engaged for the carriage of passengers. Quotations are made subject to a suitable vehicle being available. Quotations are given in accordance with details provided by the Customer. Unless otherwise stated, admission charges, meals, accommodation, and parking charges for special events are not included in the price.

2.1 Where hours are agreed with the Carrier for the long distance of passengers, these must be strictly observed (except for serious emergency or diversion) to comply with the current regulations governing drivers’ hours and rest periods. The Carrier reserves the right to curtail or otherwise alter any hire that does not comply with the relevant regulations

2.2 Transit commences when the passengers aboard the vehicle and ends when they leave the vehicle, or upon arrival at the end destination, whichever is the earlier. The Customer must not load any vehicle beyond the number of passengers that it is legally permitted to carry.

2.3 No animals may be carried without the prior written agreement of the Carrier.

2.4 The Carrier will not be liable for any loss incurred by a passenger who fails to join the vehicle at the agreed time.

2.5 The Carrier shall not be liable for any damage to, or loss of any property left on the vehicle by a passenger. All articles of lost property recovered from a vehicle will be held at the depot at which the vehicle is based and shall be disposed of by the Carrier.

2.6 The chauffeur is responsible for the safety of the vehicle. Any passenger whose conduct towards the chauffeur is believed to be threatening, drunken and disorderly, abusive, dangerous or in breach of any statutory regulation may be removed from a vehicle or prevented from boarding. The Customer will be responsible for the conduct of any passenger and shall indemnify the Carrier for any damage or injury caused to the vehicle and chauffeur by the Customer or any passenger.

  1. Subcontractors

The Carrier may engage any agent or sub-contractor to fulfil the contract and shall provide the name of such agent or sub-contractor to the Customer upon request. The Carrier contracts for itself and on behalf of its agents and sub-contractors.

3.1 The carriage of any consignment by rail, sea, inland waterway, or air is arranged by the carrier as agent of the customer and shall be subject to the terms and conditions of the relevant sub-contracted carrier.

  1. Billing & Cancellations

4.1. Cancellations – Group / Event Transportation

If you notify HYRYDE of your cancellation up to 2 weeks prior to the event, HYRYDE will provide a full refund or offer a transfer of credit for another event. If you notify HYRYDE of your cancellation less than 2 week then HYRYDE will charge a 10% cancellation fee on the estimated total value of the Invoice.

4.2 Cancellations – General Airport Transfer / Point to Point

Cancellations received within 24hrs of the commencement of the service will be charged at a minimum charge rate except Airport transfer or No shows at Airports / Docks and any other destination which is not an inner-city centre will be charged at 50% of the full fare.

4.3 Payment – General

Payments can be made via major credit cards or bank transfer. All our rates are charged in GBP (£), EURO (€) or US Dollars ($) and are exclusive of taxes.

4.4 Payment – Group / Event

A deposit of 70% of the total value of the invoice amount (approximation) will be payable in advance to HYRYDE and the remaining 30% amount will be payable after completion of the project. All our rates are charged in (£) GBP, (€) EURO or ($) US Dollar’s and are exclusive of taxes.

  1. Transfers & Waiting Times

5.1 Airport Arrivals

Airport meeting instructions vary according to the arrival airport. HYRYDE Chauffeur’s are in constant communication with our dispatch office via the messaging system. Should you have any difficulty finding the chauffeur, please call +44 20 7117 6023 and we will locate your car and chauffeur. To avoid a No-show fee, please do not leave the designated meeting location without notifying us.

Our computerised system constantly monitors and updates flight arrival information; you will never pay waiting time on a delayed flight. In most cases your chauffeur will meet you in the arrival’s hall. If you do not immediately locate your chauffeur, please call +44 20 7117 6023 to speak to a dispatcher who will assist you in locating your chauffeur.

5.2 Private Airports

On all arrivals, HYRYDE requires the following information: Airport name; name of fixed base operator (FBO) and telephone number; passengers name, tail number, estimated arrival time, contact number for individual responsible for the reservation and passenger’s cell phone number (if available).

5.3 Train & Piers

On all arrivals at train or piers, please call +44 20 7117 6023 to speak to a dispatcher who will assist you in locating your chauffeur.

5.4 Waiting Time / Hourly Rates

Waiting Time is rounded up to the nearest 15 minutes from the agreed pick-up time, waiting time charges are based on vehicle type and are accrued per quarter. Hourly Rates are based on vehicle type and are accrued per hour.

5.5 Holiday Surcharges

A surcharge of 25% will be added for services provided on Bank Holiday or Public Holidays except Christmas Day, New Year’s Day, which will be 100%.

5.6 Night Surcharges

A surcharge of 25% will be added for services provided between the hours of midnight (12.00 am) to 05.00am.

5.7 Concerts and Sporting Events

All concerts and sporting events must be reserved as hourly service. HYRYDE does not provide pick up and drop off service for sporting events or concert.

5.8 Termination

This agreement may be terminated by the client without prior notice if the supplier fails to observe and perform to the terms and conditions contained herein.

  1. Additional Information & Liability

6.1 All hiring is calculated as start and finish from the city centre.

6.2 Time charge will be rounded to the nearest 15 minutes.

6.3 Airport / Dock transfer will be charged for the direct journeys to or from the city centre, wait and return Airport / Dock transfer journeys will be charged at the basic rate – outside city centre.

6.4 Parking fees, Entrance fees, surface transport charges are accrued at cost.

6.5 60 Minute free waiting is given after the flight landing time, there after waiting is accrued at every 15 minutes increments.

6.6 15 Minute free waiting time is given at central pick-up points (Non-Airport) there after waiting is accrued at every 15 minutes increments.

6.7 Any hiring involving a set down and subsequent pickup will be invoiced as continuous hire, unless the interval between the set-down and pickup is three (3) hours or more, at the time reservation is made.

6.8 A gratuity charge of 10% is added to your invoice, this is discretionary.

6.9 The company’s chauffeur will drive at reasonable speeds according to judgement of road and traffic conditions at any given time.

6.10 When the client desires to travel to a particular place the chauffeur will travel by the route which is in the chauffer’s opinion the most suitable at the time whether the route is shortest or not. No allowances will be made unless a route is agreed prior to the journey.

6.11 Rates are subject to change without prior notice.

6.12 All prices are subject to government taxes (VAT), current rate set at 20% for UK.

6.13 HYRYDE accepts no liability for delays however caused or the loss however caused of client’s personal property.

6.14 Every effort is made for the faultless running of the vehicles, but no responsibility can be accepted for any breakdown whatsoever or any additional expense or loss incurred by the clients or passenger/s thereafter. All vehicles are cleaned prior to departure, but no liability can be accepted for clothing etc., being marked, stained, or dirtied by road dirt, oil or grease from any part of the vehicles.

6.15 Luggage and personal effects are carried on or in our vehicles at the owner’s risk. Gangways, doorways, and emergency exits must not be obstructed. It is the clients / passenger’s responsibility to ensure that the correct number of cases / pieces of luggage is loaded / unloaded and the figure should be agreed with the chauffeur / driver. The Company does not guarantee to carry all luggage or effects by a single party or parties on any one journey. The chauffeur / driver is the sole arbiter as to the carriage of passengers, luggage, and its storage.

6.16 Without prior notice: The Company reserves the right to amend, change, delete or add to these terms and conditions whenever necessary.

  1. App & Online Booking Usage

HYRYDE provides an online booking platform that is suitable for single users, Corporate and TMC’s. Please read the usage guidelines in detail, to ensure you understand the booking portals and which is suited for you or your company, alternatively contact HYRYDE direct.

7.1 For single user requests please ensure you use the booking APP through your phone and follow instructions.

7.2 Corporate bookings please use the online booking platform through your computer to set up your account, alternatively contact HYRYDE direct to set up.

7.3 Third party or TMC’s please contact HYRYDE direct to set up your booking platform.

7.4 API requests will be dealt directly with HYRYDE.

7.5 Partners and Affiliates to contact HYRYDE direct to set up booking platform, or bespoke booking process.

7.6 Do not share your password or give access to your account, as you will be held liable for any online bookings made.

7.7 Any misuse of APP or booking platform could result in account suspension.